Outsourcing workers from the Philippines has been considered as one of the best options for any foreign companies. Primarily, because of the work ethics of the Filipinos. Hardworking, organized, cheerful, and trustworthy are some of the best traits a Filipino worker possesses. The Philippines is also considered as location of choice due to its less expensive operational and labor costs. According to Wikipedia, in 2007, The Philippines remain as a top BPO destination for the estimated $150-billion business process outsourcing industry.
When I worked as a customer service representative for a newspaper company that is based in California, one of my co-employees asked one of the top executives of that particular newspaper, when she visited the Philippines, why they have chosen to outsource the business in the Philippines. One of her answers was, Filipino workers are more empathetic and polite than the Americans. Is it for real? Well, yes, it is. Based on what I have experienced and, of course, we had the chance to listen to some calls of an American customer representative. They have the natural accent, of course. But when it comes to with dealing customers, Filipino workers are the best.
Another reason why foreign companies choose Filipino workers is because of our ability to speak and understand English. There is no doubt about it. Filipino workers could really communicate with the English language. Although, some are not that fluent, but foreigners can actually understand what they are trying to say.